CANCELLATION POLICY

ALL CLIENTS MUST GIVE AT LEAST A 24-HOUR NOTICE TO CANCEL OR RESCHEDULE THEIR APPOINTMENT IN ORDER TO AVOID A FEE.

50% OF THE SERVICE COST WILL BE CHARGED IF THE CLIENT NOTIFIES LESS THAN 24 HOURS OF THE APPOINTMENT.

LATE POLICY

WHEN A CLIENT IS MORE THAN 15 MINUTES LATE, 100% OF THE SERVICE COST WILL BE CHARGED + WILL BE ASKED TO RESCHEDULE.

IF A CLIENT NO-SHOWS AN APPOINTMENT, 100% OF THE SERVICE COST WILL BE CHARGED + WILL NOT BE ABLE TO RESCHEULDE UNTIL BALANCE IS PAID.

SERVICE POLICY

AT HAVEN WE PRIDE OURSELVES IN OUR CUSTOMER SERVICE AND THE EXCEPTIONAL QUALITY OF OUR WORK. WE WILL DO OUR VERY BEST TO ENSURE ALL GUESTS ARE SATISFIED WITH ALL SERVICES PROVIDED. IF YOU ARE HAVING CHALLENGES WITH YOUR HAIR, PLEASE LET US KNOW WITHIN 48 HOURS OF YOUR VISIT TO CORRECT THE ISSUE WITH NO ADDITIONAL CHARGE. WHILE ADJUSTMENTS CAN BE MADE, NO REFUNDS WILL BE ISSUED.

GUEST + CHILDREN POLICY

WE LOVE YOUR MINIS AND GUESTS, BUT WE ASK THAT YOU DO NOT BRING THEM TO YOUR APPOINTMENT FOR THEIR SAFETY AND CROWDING PURPOSES.

PLEASE SCHEDULE YOUR APPOINTMENT FOR WHEN YOU ARE ABLE TO COME ALONE, OR YOU WILL RESPECTFULLY BE ASKED TO RESCHEDULE.

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